Q : I sent messages and they didn't arrive
A : We would like to inform you that the messages are sent directly through the approved 
telecom operators in the Kingdom of Saudi Arabia, and we are subject to the provisions, laws and 
regulations of the Communications and Information Technology Commission, which are announced in the 
link https://www.citc.gov.sa/ar/RulesandSystems/RegulatoryDocuments/ReductionofSPAM/Documents/IT010A_Regulation_For_The_Reduction_of_SPAM_Ar.pdf 
We are not responsible for the delay or loss of messages in the following cases:
1- Writing the mobile numbers incorrectly
2- Unavailability of receiving text messages on mobile phones
3- The language used in the message is not compatible with the receiving mobile phone
4- Lack of mobile network coverage or that the receiving mobile is out of service 

We provide you with the message arrival report feature through your account on our website, where you can know the status of the message 
based on the message arrival report that is received by authorized telecom operators, and you can view the message arrival report through 
the following steps

1- Log in to your account via the website https://www.taqnyat.sa
2- Select Manage Text Messages from the menu on the right of the screen
3- Select Sent Messages to see the status of messages

Green color: means that the message was sent successfully and an arrival report was received from the authorized operators indicating that 
the message was successfully delivered to the mobile Red color: means that the message was sent successfully and an arrival report was 
received from the authorized operators stating that the message was not delivered to the mobile
Black color: means that the message was sent successfully, but the arrival report is still pending through the 
authorized operators, and the status will be updated upon receipt of the arrival report