[2025-11-02 12:02:23] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-02 12:02:23] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-02 12:02:23] Generated signature: 2d3e28a46159b191b2958de44a08272fb026b7f61f3ec0aadde5811e3a2a8059 [2025-11-02 12:02:41] API Response (HTTP 200): {"data":[{"ticketId":"32562","subject":"Test Ticket 20251030_01","description":"Test Description 30 October 2025","status":"ملغي / Cancelled","createdDate":"30/10/2025 01:05 PM","conversations":[{"from":"Yasmeen Riyadh Al-Tujjar","message":"عزيزي/عزيزتي Yasmeen Riyadh Al-Tujjar, [اترك الرسالة هنا] يرجى ملاحظة أن هذا البريد لا يمكن الرد عليه مباشرة ويمكنكم الرد عن طريق مكتب المساعدة. تحياتنا [2025-11-02 12:27:53] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-02 12:27:53] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-02 12:27:53] Generated signature: 939378ae656db920daf97f2e4480c227877d0e0fd6fb353d57967194e4d560fd [2025-11-02 12:28:11] API Response (HTTP 200): {"data":[{"ticketId":"32562","subject":"Test Ticket 20251030_01","description":"Test Description 30 October 2025","status":"ملغي / Cancelled","createdDate":"30/10/2025 01:05 PM","conversations":[{"from":"Yasmeen Riyadh Al-Tujjar","message":"عزيزي/عزيزتي Yasmeen Riyadh Al-Tujjar, [اترك الرسالة هنا] يرجى ملاحظة أن هذا البريد لا يمكن الرد عليه مباشرة ويمكنكم الرد عن طريق مكتب المساعدة. تحياتنا [2025-11-02 12:33:43] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-02 12:33:43] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-02 12:33:43] Generated signature: dcb1aabc91ca1cf220874fd9dcc3ed4d4a63032ecb0b375d39c43d170dc96697 [2025-11-02 12:34:01] API Response (HTTP 200): {"data":[{"ticketId":"32644","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"مفتوح / Open","createdDate":"02/11/2025 03:33 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32562","subject":"Test Ticket 20251030_01","description":"Test Description 30 October 2025","status":"ملغي / Cancelled","createdDate":"30/10/2025 01:05 PM","conversations":[{"from":"Yasmeen Riyadh Al-Tujjar","message":"عزيزي/ع [2025-11-03 09:00:16] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-03 09:00:16] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-03 09:00:16] Generated signature: 6513727da10a059c8d68934398e9f6b4e0f7b7630b2c97427d843a492f6de971 [2025-11-03 09:00:35] API Response (HTTP 200): {"data":[{"ticketId":"32684","subject":"bbb","description":"bbbb","status":"مفتوح / Open","createdDate":"03/11/2025 10:19 AM","conversations":[],"resolution":null,"attachments":[{"name":"Proposal.pdf","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F32684%2Fattachments%2F26984%2Fdownload&contentType=application%2Fpdf&fileName=Proposal.pdf","content_type":"application/pdf"},{"name":"Proposal.pdf","content_ [2025-11-09 10:45:26] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 10:45:26] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 10:45:26] Generated signature: 83ee381b6a412c60a31c1fac2df6745cb5cbb002c40a06252c4c6255ffa32b48 [2025-11-09 10:45:43] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"مفتوح / Open","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 12:55:40] Received request webengage: [2025-11-09 12:55:40] Received request header webengage: [2025-11-09 12:55:40] Token decode failed [2025-11-09 12:56:09] Received request webengage: [2025-11-09 12:56:09] Received request header webengage: [2025-11-09 12:56:09] Token decode failed [2025-11-09 12:57:14] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 12:57:14] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 12:57:14] Generated signature: ddb9e15d9108afa423bc3f5821880bb13c2236dec52c93872846a29414b0e0b7 [2025-11-09 12:57:31] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 13:00:40] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 13:00:40] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 13:00:40] Generated signature: aef5ad1e5b2fbf554f20f024fcd7cdd5f680d54fbac966d5695a1a72b8d74b80 [2025-11-09 13:00:57] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 13:01:15] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 13:01:15] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 13:01:15] Generated signature: 05ee88c0c30571a4260b3051b5bd0103768bdf886c4e2a9a77070b2de37a5507 [2025-11-09 13:01:32] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 13:02:41] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 13:02:41] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 13:02:41] Generated signature: cb621354b1937710a09d77ec677e30298b8b819a7703887e81722e2e9480e8ac [2025-11-09 13:02:57] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 13:03:16] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 13:03:16] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 13:03:16] Generated signature: 1cc587cd98521a67cd9cf5a492edc8e4d58518ad2e4743426574807cfeecb86a [2025-11-09 13:03:33] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 13:04:39] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 13:04:39] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 13:04:39] Generated signature: 8ebd74e626d3f19d37f3bbfdf4bdc269c227c8fd263e30894ceb2ee8b0a447c6 [2025-11-09 13:04:55] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 13:05:16] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 13:05:16] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 13:05:16] Generated signature: 8918c41acc732a12dcdcc8c85ac3d0e8a1d09d4847f58e49e4bbe9af6814eb90 [2025-11-09 13:05:32] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 13:06:39] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 13:06:39] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 13:06:39] Generated signature: 721acf95fdf89dc81d116f2b0d5db17dea62d9455cb5bbaeb4dca97fba68f7af [2025-11-09 13:06:56] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 13:07:16] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 13:07:16] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 13:07:16] Generated signature: 02818db0460dd77254363b5ce8871164d26f70d94ad5bd715d626bcba0775348 [2025-11-09 13:07:35] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 13:09:23] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 13:09:23] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 13:09:23] Generated signature: c57f62fa6dbf08d9f6214bcc5ab489cb96d7bae13292fce0f996e6c29e9ce0c2 [2025-11-09 13:09:40] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 13:10:06] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 13:10:06] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 13:10:06] Generated signature: b10d7310ad61680353dbcdbf781c14b917e3f92e415099d027b1c8b135bd1fca [2025-11-09 13:10:23] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 13:10:52] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 13:10:52] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 13:10:52] Generated signature: aab43ba03b2e33a6f894f301f038fc84e877de6b905a4c303c1482ef8ba7c992 [2025-11-09 13:11:09] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-09 13:11:58] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-09 13:11:58] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-09 13:11:58] Generated signature: 517e9bd2fc548846de79c28632660c69567d88ab88644c3fb5b0276d7e6b7fa3 [2025-11-09 13:12:15] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-10 08:18:40] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-10 08:18:40] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:18:40] Generated signature: 7990e506881350691aa60b9426e123376d258190a7934a7fca7995cdd73bc8d6 [2025-11-10 08:18:58] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-10 08:19:08] Received request webengage: { "MobileNumber": "966500353162" } [2025-11-10 08:19:08] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:19:08] Generated signature: 38c6a1cdb4ae62c9194323d52062153bd3639a63658deb02db7174e86197218b [2025-11-10 08:19:08] API Response (HTTP 400): {"data":null,"success":false,"errors":["Mobile number must start with 05 and be 10 digits."],"innerError":null,"errorString":"Mobile number must start with 05 and be 10 digits."} [2025-11-10 08:23:10] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-10 08:23:10] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:23:10] Generated signature: f80695739c7baf1d3a0b595a42805035e66f9a17547cea8be9fde61de583c8c6 [2025-11-10 08:23:27] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-10 08:38:20] Received request webengage: { "MobileNumber": "05003531262" } [2025-11-10 08:38:20] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:38:20] Generated signature: 35e94c5c119871509d9e3cca4b6d30b7b9bf7826adbcace49d25dd0318fd60da [2025-11-10 08:38:20] API Response (HTTP 400): {"data":null,"success":false,"errors":["Mobile number must start with 05 and be 10 digits."],"innerError":null,"errorString":"Mobile number must start with 05 and be 10 digits."} [2025-11-10 08:39:50] Received request webengage: { "MobileNumber": "0541514469" } [2025-11-10 08:39:50] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:39:50] Generated signature: 7bc03e50f2083af93bbaf8c79688bd0fee8ee44e57713e4d984ec57668440507 [2025-11-10 08:39:53] API Response (HTTP 200): {"data":null,"success":false,"errors":["Employee not found."],"innerError":null,"errorString":"Employee not found."} [2025-11-10 08:50:41] Received request webengage: { "MobileNumber": "05500353162" } [2025-11-10 08:50:41] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:50:41] Generated signature: 6b33f1f918116cf89c016ec49407ec6fba1329681a25ade32e6fae3899879197 [2025-11-10 08:50:42] API Response (HTTP 400): {"data":null,"success":false,"errors":["Mobile number must start with 05 and be 10 digits."],"innerError":null,"errorString":"Mobile number must start with 05 and be 10 digits."} [2025-11-10 08:51:10] Received request webengage: { "MobileNumber": "0500353152" } [2025-11-10 08:51:10] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:51:10] Generated signature: 0a1c78b149179912d0f169284e06a7ba819b81fa4e4ed13875607d8d8b471bff [2025-11-10 08:51:13] API Response (HTTP 200): {"data":null,"success":false,"errors":["Employee not found."],"innerError":null,"errorString":"Employee not found."} [2025-11-10 08:57:04] Received request webengage: { "MobileNumber": "0500353152" } [2025-11-10 08:57:04] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:57:04] Generated signature: d580be57d78f12f13f65cff110962e02307db36b9c0a82d4691f3cef6fc7bad6 [2025-11-10 08:57:33] Received request webengage: { "MobileNumber": "0500353152" } [2025-11-10 08:57:33] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:57:33] Generated signature: f00564c71ec2f1ffbb16a6358527fc13d2fa0c37d9e69d43041dc1e08d68e860 [2025-11-10 08:57:36] API Response (HTTP 200): {"data":null,"success":false,"errors":["Employee not found."],"innerError":null,"errorString":"Employee not found."} [2025-11-10 08:58:12] Received request webengage: { "MobileNumber": "0500353152" } [2025-11-10 08:58:12] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:58:12] Generated signature: e30e3c3e6e3ca26fd490c29cc44cc1177fc0855207cedc60ac73a8e3e151ccf9 [2025-11-10 08:58:15] API Response (HTTP 200): {"data":null,"success":false,"errors":["Employee not found."],"innerError":null,"errorString":"Employee not found."} [2025-11-10 08:58:27] Received request webengage: { "MobileNumber": "0500353152" } [2025-11-10 08:58:27] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:58:27] Generated signature: 4c27830cc073b571957210ad1974bbaf7a0a532310f4c5c1c80f932fbab49fab [2025-11-10 08:58:30] API Response (HTTP 200): {"data":null,"success":false,"errors":["Employee not found."],"innerError":null,"errorString":"Employee not found."} [2025-11-10 08:59:26] Received request webengage: { "MobileNumber": "050035312" } [2025-11-10 08:59:26] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:59:26] Generated signature: 111e6e42dfd67263f2eb5dd741e5e080f0e2d9478f25e7daf8b0562630838f1e [2025-11-10 08:59:27] API Response (HTTP 400): {"data":null,"success":false,"errors":["Mobile number must start with 05 and be 10 digits."],"innerError":null,"errorString":"Mobile number must start with 05 and be 10 digits."} [2025-11-10 08:59:46] Received request webengage: { "MobileNumber": "050035312" } [2025-11-10 08:59:46] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 08:59:46] Generated signature: a15099f6c5bd1a37b230b408b2b9e1d57c972cdc606a3cb126b5409e71413313 [2025-11-10 08:59:46] API Response (HTTP 400): {"data":null,"success":false,"errors":["Mobile number must start with 05 and be 10 digits."],"innerError":null,"errorString":"Mobile number must start with 05 and be 10 digits."} [2025-11-10 09:01:01] Received request webengage: { "MobileNumber": "050035312" } [2025-11-10 09:01:01] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:01:01] Generated signature: c6528199373443bc6a30f40c80d1cce9a8562a6bde6d693199b45e4c26280171 [2025-11-10 09:01:01] API Response (HTTP 400): {"data":null,"success":false,"errors":["Mobile number must start with 05 and be 10 digits."],"innerError":null,"errorString":"Mobile number must start with 05 and be 10 digits."} [2025-11-10 09:01:09] Received request webengage: { "MobileNumber": "050035312" } [2025-11-10 09:01:09] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:01:09] Generated signature: 62c6548cac04d8c33e08193d0c3cfdbf43fb04cb56e44e9fc492273d70198f40 [2025-11-10 09:01:10] API Response (HTTP 400): {"data":null,"success":false,"errors":["Mobile number must start with 05 and be 10 digits."],"innerError":null,"errorString":"Mobile number must start with 05 and be 10 digits."} [2025-11-10 09:01:37] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-10 09:01:37] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:01:37] Generated signature: 20529091d02a41bf33531bbf4c0182d6f2df9a17b2dc71e5d55174cf83e40d01 [2025-11-10 09:01:53] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-10 09:16:08] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-10 09:16:08] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:16:08] Generated signature: 214973c4b8b5a356ccfd77d4d767159d78749273fa5b3de336611eb43d177d8c [2025-11-10 09:16:25] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-10 09:17:22] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-10 09:17:22] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:17:22] Generated signature: 3b1739703dc69622582d46a109e8aa9a867c5877b92710c25005a48565cd48db [2025-11-10 09:17:39] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-10 09:18:19] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-10 09:18:19] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:18:19] Generated signature: f5ce2be9aa35e98d843c9a4114c66d953dd8199a5f5a120a4708f7cba852c4ee [2025-11-10 09:18:36] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-10 09:19:51] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-10 09:19:51] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:19:51] Generated signature: ba2f2c42768a56b54e0d25c60a58a90277541f930bbc41bf9dfee7e949da9cac [2025-11-10 09:20:08] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-10 09:21:51] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-10 09:21:51] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:21:51] Generated signature: bdb69164d4b9e986f66ea916c41d10753dc218f80390aa2f290b41379c526327 [2025-11-10 09:22:07] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-10 09:22:48] Received request webengage: { "MobileNumber": "0500353152" } [2025-11-10 09:22:48] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:22:48] Generated signature: 0d2403dff07f691752d03b9bcd4f7e3a4630273014d4bd59057f97ff818d2d72 [2025-11-10 09:22:51] API Response (HTTP 200): {"data":null,"success":false,"errors":["Employee not found."],"innerError":null,"errorString":"Employee not found."} [2025-11-10 09:23:22] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-10 09:23:22] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:23:22] Generated signature: d98f058a152b4fd19e610485f7da3ae5b9fc18b86b6d4b3733f6dc5647b20ce6 [2025-11-10 09:23:39] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-10 09:23:45] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-10 09:23:45] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:23:45] Generated signature: 86c143e543f8a5eb986800c2ed2b92a2f6a7d026d76cfaba49f4f04b51940607 [2025-11-10 09:24:01] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-10 09:25:29] Received request webengage: { "MobileNumber": "0541514469" } [2025-11-10 09:25:29] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:25:29] Generated signature: 7271cc55ef5f19e43973a82ca1c2fa050ab68757dbd0825fba2362199bf0066c [2025-11-10 09:25:31] API Response (HTTP 200): {"data":null,"success":false,"errors":["Employee not found."],"innerError":null,"errorString":"Employee not found."} [2025-11-10 09:25:52] Received request webengage: { "MobileNumber": "05003531262" } [2025-11-10 09:25:52] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:25:52] Generated signature: 2deaeb22cc0f2e87d863ed7f643744036ec1d126fe8ad0bd13c28bb1d2556bcd [2025-11-10 09:25:53] API Response (HTTP 400): {"data":null,"success":false,"errors":["Mobile number must start with 05 and be 10 digits."],"innerError":null,"errorString":"Mobile number must start with 05 and be 10 digits."} [2025-11-10 09:25:58] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-10 09:25:58] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-10 09:25:58] Generated signature: 5d4ccb9739326e8c131378db701e62bd0a121dbb1288f20dc5b88a15a59d84b6 [2025-11-10 09:26:15] API Response (HTTP 200): {"data":[{"ticketId":"33018","subject":"تجربة تقنيات","description":"الطابعة لا تطبع من الشبكة","status":"معلق / Onhold","createdDate":"09/11/2025 01:42 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"32705","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"03/11/2025 12:12 PM","conversations":[],"resolution":null,"attachments":[]},{"ticke [2025-11-24 13:32:52] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-24 13:32:52] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-24 13:32:52] Generated signature: 6b556bd1143f507f9dab3f45dca210a85c2e4ace4c1039743e8a435a0a523ea0 [2025-11-24 13:33:11] API Response (HTTP 200): {"data":[{"ticketId":"33592","subject":"test","description":"","status":"مكتمل / Completed","createdDate":"24/11/2025 09:05 AM","conversations":[],"resolution":null,"attachments":[{"name":"Proposal.docx","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33592%2Fattachments%2F27402%2Fdownload&contentType=application%2Fvnd.openxmlformats-officedocument.wordprocessingml.document&fileName=Proposal.docx","conte [2025-11-26 08:09:15] Received request webengage: { "MobileNumber": "0533344468" } [2025-11-26 08:09:15] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-26 08:09:15] Generated signature: 1eba838fd60ed53027a2fdd7d2ecb7ea247241c1de8bed4d7c3b65688a2114aa [2025-11-26 08:09:17] Received request webengage: { "MobileNumber": "0500353162" } [2025-11-26 08:09:17] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-11-26 08:09:17] Generated signature: 7b6cc4657e782bab3a7840803d91ebb259d283e1960d4f7a5b550e03d890f549 [2025-11-26 08:09:33] API Response (HTTP 200): {"data":[{"ticketId":"33795","subject":"test","description":"test","status":"مفتوح / Open","createdDate":"26/11/2025 11:08 AM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"25645","subject":"إضافة أو إزالة أو تحديث البرامج","description":"السلام عليكم الرجاء تثبيت برنامج Adobe XD شكرا,هديل الوطبان","status":"مكتمل / Completed","createdDate":"09/07/2025 03:08 PM","conversations":[{"from" [2025-11-26 08:09:33] API Response (HTTP 200): {"data":[{"ticketId":"33794","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"مفتوح / Open","createdDate":"26/11/2025 11:07 AM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"33592","subject":"test","description":"","status":"مكتمل / Completed","createdDate":"24/11/2025 09:05 AM","conversations":[],"resolution":null,"attachments":[{"name":"Proposal.docx","content_url":"https://empappsapi.kacst.gov.sa/ap [2025-12-01 06:37:13] Received request webengage: { "MobileNumber": "0500353162" } [2025-12-01 06:37:13] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-01 06:37:13] Generated signature: 3541acdd7a1d2ce36488aac9ad784dbbc5a6f043c763910cb7c047baa9f0b767 [2025-12-01 06:37:30] API Response (HTTP 200): {"data":[{"ticketId":"33959","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"مفتوح / Open","createdDate":"01/12/2025 09:36 AM","conversations":[],"resolution":null,"attachments":[{"name":"w1.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33959%2Fattachments%2F27471%2Fdownload&contentType=image%2Fjpeg&fileName=w1.jpg","content_type":"im [2025-12-01 10:04:42] Received request webengage: { "MobileNumber": "0501999884"} [2025-12-01 10:04:42] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-01 10:04:42] Generated signature: d21f8400aaa03eedc4bc46b22263be337ba832a48a6f9bc6c3eadcf507290b44 [2025-12-01 10:04:58] API Response (HTTP 200): {"data":[{"ticketId":"33988","subject":"استفسار مشاكل تيسير","description":"","status":"مكتمل / Completed","createdDate":"01/12/2025 12:53 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"33987","subject":"استفسار مشاكل تيسير","description":"","status":"مكتمل / Completed","createdDate":"01/12/2025 12:52 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"33986","subject":"استفسار مشاكل تيسير", [2025-12-01 10:10:28] Received request webengage: { "MobileNumber": "0563593931"} [2025-12-01 10:10:28] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-01 10:10:28] Generated signature: 9f347aeddca3324606926e3a149a2423f61687acd0e2228cbce37ced1d2ff821 [2025-12-01 10:10:44] API Response (HTTP 200): {"data":[{"ticketId":"33954","subject":"استفسار البريد الإلكتروني","description":"","status":"مكتمل / Completed","createdDate":"01/12/2025 08:46 AM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"33953","subject":"استفسار مشاكل و خدمات البوابة","description":"","status":"مكتمل / Completed","createdDate":"01/12/2025 08:45 AM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"33935","subject":"استف [2025-12-03 07:01:28] Received request webengage: { "MobileNumber": "0505174888"} [2025-12-03 07:01:28] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-03 07:01:28] Generated signature: 646387ec38dc7c4cf4be77affed5aba22368fdd6e9387d11e9c90eefda925b80 [2025-12-03 07:01:50] API Response (HTTP 200): {"data":[{"ticketId":"33672","subject":"RE: بشان اهداف الدكتور فهد الغنام","description":"Restricted - مقيد  From: Hillel Hammoud Anzi <halonze@kacst.gov.sa> Sent: Monday, November 24, 2025 4:10 PMTo: Khaled A. Alshahwan <kshahwan@kacst.gov.sa>Cc: Saod S. Alobayd <salobeed@kacst.gov.sa>Subject:رد: بشان اهداف الدكتور فهد الغنام تحديثمن 1 لكل هدف الى 20     من: Hillel [2025-12-03 08:33:37] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-03 08:33:37] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-03 08:33:37] Generated signature: 524cc6bc382899e088c3d205cc6daeff2af564d792861d1fe59f8137a93a35eb [2025-12-03 08:33:56] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-07 12:57:51] Received request webengage: { "MobileNumber": "0781119223"} [2025-12-07 12:57:51] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-07 12:57:51] Generated signature: 675f32c911c5a1adf537b3b99888bd30421afc3b0e2fdc3601a4fc696cf4efb6 [2025-12-07 12:57:52] API Response (HTTP 400): {"data":null,"success":false,"errors":["Mobile number must start with 05 and be 10 digits."],"innerError":null,"errorString":"Mobile number must start with 05 and be 10 digits."} [2025-12-07 13:30:31] Received request webengage: { "MobileNumber": "0500353162" } [2025-12-07 13:30:31] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-07 13:30:31] Generated signature: a0f23ac52dbec73571c1a6461f047ad0b629857f055ebbcd4495e28a31f40ca2 [2025-12-07 13:30:49] API Response (HTTP 200): {"data":[{"ticketId":"34170","subject":"f","description":"","status":"ملغي / Cancelled","createdDate":"03/12/2025 02:16 PM","conversations":[],"resolution":null,"attachments":[{"name":"Proposal.docx","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34170%2Fattachments%2F27527%2Fdownload&contentType=application%2Fvnd.openxmlformats-officedocument.wordprocessingml.document&fileName=Proposal.docx","content_ty [2025-12-07 13:31:59] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-07 13:31:59] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-07 13:31:59] Generated signature: 54ae775f244c87c6adc99d5d08d7f0213cbe2086e295e6bfd2a8fc56a222ddee [2025-12-07 13:32:19] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 08:46:08] Received request webengage: { "MobileNumber": "0500353162" } [2025-12-08 08:46:08] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 08:46:08] Generated signature: 4818647f31b0dbf2416020a345ac54b301a1eb8dd1f9795811978a2abdb5961a [2025-12-08 08:46:26] API Response (HTTP 200): {"data":[{"ticketId":"34170","subject":"f","description":"","status":"ملغي / Cancelled","createdDate":"03/12/2025 02:16 PM","conversations":[],"resolution":null,"attachments":[{"name":"Proposal.docx","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34170%2Fattachments%2F27527%2Fdownload&contentType=application%2Fvnd.openxmlformats-officedocument.wordprocessingml.document&fileName=Proposal.docx","content_ty [2025-12-08 08:49:02] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-08 08:49:02] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 08:49:02] Generated signature: 32a2acfbbd582590f6844437523d82977f5a6d9bdcfe005c401bb5b04d3119d5 [2025-12-08 08:49:21] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 08:53:16] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-08 08:53:16] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 08:53:16] Generated signature: f637fd9050aee075edaaf11940b2fe818431aa5bf79b5eacc072ebbc07a02cb4 [2025-12-08 08:53:34] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 08:57:19] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-08 08:57:19] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 08:57:19] Generated signature: 282114be303750601cf85ca87cb9e9c083d6a890c016382088e938e85ad1e120 [2025-12-08 08:57:37] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:15:17] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-08 09:15:17] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:15:17] Generated signature: f271c53da381ca1b319eb6217a5da5222ae94b04e15d0bd2421b32cd6fa21fe1 [2025-12-08 09:15:36] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:17:01] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-08 09:17:01] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:17:01] Generated signature: 2ef1efc98f2879483382c0f2f413b1dc9460806f209e6a73242ed8a0d9883694 [2025-12-08 09:17:20] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:20:36] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-08 09:20:36] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:20:36] Generated signature: 412999ce2bc0f5d8ecd32917782e2553c69a5857929fe8a8e78cb55c80cc657a [2025-12-08 09:20:54] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:24:05] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-08 09:24:05] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:24:05] Generated signature: eb08946ae1fd9526b5920dea93c5617cebedf408e75650f1f4f1260e4aa2b7db [2025-12-08 09:24:24] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:25:13] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-08 09:25:13] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:25:13] Generated signature: cebcefd907ca605e5037dcd9bca91d8225d6cb8d26c521e1e50cb8619681bc6a [2025-12-08 09:25:31] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:28:16] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-08 09:28:16] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:28:16] Generated signature: 19632616494a84d42fc3757686daeb10ae62de2f1609166888f613fac7c555d9 [2025-12-08 09:28:34] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:28:35] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-08 09:28:35] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:28:35] Generated signature: bc0954b7352951459ee4cf3b6ba79f5bbc2c9a854c66c6a8c70ee9a3f3f7522d [2025-12-08 09:28:53] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:30:33] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-08 09:30:33] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:30:33] Generated signature: f119c0b2831abfd5a4ca7c90307d4791ad833a6681c77dd7334c64ce611c5c20 [2025-12-08 09:30:51] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:32:41] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-08 09:32:41] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:32:41] Generated signature: 4c86153d8716ef24c6c6b104cfaf7a788596c308642a5ddb4f3452c6e8a88572 [2025-12-08 09:32:59] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:35:01] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-08 09:35:01] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:35:01] Generated signature: 9c888971ded94cccb93933544a6909371638b876b44b64b3a0d59947b915ed7f [2025-12-08 09:35:09] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-08 09:35:09] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:35:09] Generated signature: fc3d9835011565ea27db9b846f7476223da00c680d8db57a42bedab2101af5dc [2025-12-08 09:35:19] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:35:27] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:35:41] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-08 09:35:41] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:35:41] Generated signature: 19dd79c2f686e359c79325603885d78bc2333e74c713bb3fb80407814d8df432 [2025-12-08 09:35:59] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:36:20] Received request webengage: { "MobileNumber": "0533344468" } [2025-12-08 09:36:20] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:36:20] Generated signature: e65c14fdb964b35d89ebb421b188763b72079bdfe25af90e697124552cc23366 [2025-12-08 09:36:38] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:37:09] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-08 09:37:09] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:37:09] Generated signature: f7bf06623dee363f7bb0a3f8f5b434b7a10990773e327a28c08a96e89b02bf64 [2025-12-08 09:37:27] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-08 09:37:56] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-08 09:37:56] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-08 09:37:56] Generated signature: 9b9194f967716b19016c273f26910ffb20163bcaf84b0747f2ad786667ff8606 [2025-12-08 09:38:14] API Response (HTTP 200): {"data":[{"ticketId":"33993","subject":"مشكلة","description":"إعادة صياغة النص: يواجه النظام بعض المشكلات أثناء التشغيل.","status":"ملغي / Cancelled","createdDate":"01/12/2025 02:22 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_25227769683555564.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F33993%2Fattachments%2F27474%2Fd [2025-12-14 06:52:04] Received request webengage: { "MobileNumber": "0554446676"} [2025-12-14 06:52:04] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-14 06:52:04] Generated signature: 9715ab28bbc270101eace88b4f3dc9d0e915bdd8d4456b5c68fa8e064c908eff [2025-12-14 06:52:27] API Response (HTTP 200): {"data":[{"ticketId":"34150","subject":"Enhancement - إجراءات الموظف الجديد","description":"From: Turki F. AlzahimSent: Wednesday, December 3, 2025 11:50 AMTo: Hassan Ahmed Ibrahim AllomaniSubject: FW: إجراءات الموظف الجديد Restricted - مقيد  م.حسن                                 [2025-12-15 08:23:23] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-15 08:23:23] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-15 08:23:23] Generated signature: 074ce48aeb74320d68f97b9584b4bf8ecdc67fd20fdb4ccaa236a5e62e70c7df [2025-12-15 08:23:43] API Response (HTTP 200): {"data":[{"ticketId":"34614","subject":"مشكلة في الطابعة","description":"المشكلة الحادية عشرة","status":"مكتمل / Completed","createdDate":"14/12/2025 11:17 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_24482909074719094.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34614%2Fattachments%2F27915%2Fdownload&contentType=image%2Fjpeg&fileName=medi [2025-12-15 08:47:39] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-15 08:47:39] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-15 08:47:39] Generated signature: 98b9de5c3764cb782a2d26f237762e235c1b0ccef2c35ac1a77500e20bed295c [2025-12-15 08:47:58] API Response (HTTP 200): {"data":[{"ticketId":"34614","subject":"مشكلة في الطابعة","description":"المشكلة الحادية عشرة","status":"مكتمل / Completed","createdDate":"14/12/2025 11:17 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_24482909074719094.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34614%2Fattachments%2F27915%2Fdownload&contentType=image%2Fjpeg&fileName=medi [2025-12-16 06:24:16] Received request webengage: { "MobileNumber": "0563593931"} [2025-12-16 06:24:16] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-16 06:24:16] Generated signature: 4e21668db1613b6072ef003e77104e2b0e9f76e0a8c1ec167817314c21c068b8 [2025-12-16 06:24:32] API Response (HTTP 200): {"data":[{"ticketId":"34685","subject":"استفسار مشاكل تيسير","description":"","status":"مكتمل / Completed","createdDate":"15/12/2025 01:46 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"34684","subject":"استفسار كلمات السر وطريقة إعادة تهيئتها","description":"","status":"مكتمل / Completed","createdDate":"15/12/2025 01:22 PM","conversations":[],"resolution":null,"attachments":[]},{"ticketId":"34683","subject":" [2025-12-21 11:16:31] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-21 11:16:31] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-21 11:16:31] Generated signature: d8e5ee3dfc73c0045dc10618789a9345f7a26ae2d4bee6ca843d9c925a0828d1 [2025-12-21 11:16:52] API Response (HTTP 200): {"data":[{"ticketId":"34614","subject":"مشكلة في الطابعة","description":"المشكلة الحادية عشرة","status":"مكتمل / Completed","createdDate":"14/12/2025 11:17 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_24482909074719094.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34614%2Fattachments%2F27915%2Fdownload&contentType=image%2Fjpeg&fileName=medi [2025-12-21 11:18:43] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-21 11:18:43] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-21 11:18:43] Generated signature: 78959d695580d55194e7cb8c208d812a8f0a1e5cfe16ee912ccf6e0afb924e79 [2025-12-21 11:19:02] API Response (HTTP 200): {"data":[{"ticketId":"34614","subject":"مشكلة في الطابعة","description":"المشكلة الحادية عشرة","status":"مكتمل / Completed","createdDate":"14/12/2025 11:17 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_24482909074719094.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34614%2Fattachments%2F27915%2Fdownload&contentType=image%2Fjpeg&fileName=medi [2025-12-21 11:20:37] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-21 11:20:37] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-21 11:20:37] Generated signature: a7667c6063a6cc0f16bb473f980a2e2e7ccb80eaef75495cf3cd1e75eeb8554f [2025-12-21 11:20:56] API Response (HTTP 200): {"data":[{"ticketId":"34614","subject":"مشكلة في الطابعة","description":"المشكلة الحادية عشرة","status":"مكتمل / Completed","createdDate":"14/12/2025 11:17 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_24482909074719094.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34614%2Fattachments%2F27915%2Fdownload&contentType=image%2Fjpeg&fileName=medi [2025-12-24 11:16:28] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-24 11:16:28] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-24 11:16:28] Generated signature: 0b198e4dff0b03e609049d9399b5a82d7ac9bd0fcda43247b621709cb1418ba4 [2025-12-24 11:16:47] API Response (HTTP 200): {"data":[{"ticketId":"34614","subject":"مشكلة في الطابعة","description":"المشكلة الحادية عشرة","status":"مكتمل / Completed","createdDate":"14/12/2025 11:17 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_24482909074719094.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34614%2Fattachments%2F27915%2Fdownload&contentType=image%2Fjpeg&fileName=medi [2025-12-28 09:42:26] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-28 09:42:26] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-28 09:42:26] Generated signature: 96ca18ae0215054e814ab2de3fde6506550e52f94bbc8270e2f260eb9588e51a [2025-12-28 09:42:45] API Response (HTTP 200): {"data":[{"ticketId":"34614","subject":"مشكلة في الطابعة","description":"المشكلة الحادية عشرة","status":"مكتمل / Completed","createdDate":"14/12/2025 11:17 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_24482909074719094.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34614%2Fattachments%2F27915%2Fdownload&contentType=image%2Fjpeg&fileName=medi [2025-12-28 10:04:13] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-28 10:04:13] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-28 10:04:13] Generated signature: 91effb496ee7ed16bc483a47e44d3d3fd3ab905b03fc5737c749c6f3c067add8 [2025-12-28 10:04:32] API Response (HTTP 200): {"data":[{"ticketId":"34614","subject":"مشكلة في الطابعة","description":"المشكلة الحادية عشرة","status":"مكتمل / Completed","createdDate":"14/12/2025 11:17 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_24482909074719094.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34614%2Fattachments%2F27915%2Fdownload&contentType=image%2Fjpeg&fileName=medi [2025-12-29 07:03:47] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-29 07:03:47] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-29 07:03:47] Generated signature: 57b40d09896d2de7eebae69235601790c7fb5295d02f0d3965edaf49c1c17eee [2025-12-29 07:04:06] API Response (HTTP 200): {"data":[{"ticketId":"34614","subject":"مشكلة في الطابعة","description":"المشكلة الحادية عشرة","status":"مكتمل / Completed","createdDate":"14/12/2025 11:17 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_24482909074719094.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34614%2Fattachments%2F27915%2Fdownload&contentType=image%2Fjpeg&fileName=medi [2025-12-29 07:08:16] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-29 07:08:16] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-29 07:08:16] Generated signature: cec816c14d1e1df8a6e77ec369f7c0e223bfa5ac8f916b7433b73bcee5126a03 [2025-12-29 07:08:35] API Response (HTTP 200): {"data":[{"ticketId":"34614","subject":"مشكلة في الطابعة","description":"المشكلة الحادية عشرة","status":"مكتمل / Completed","createdDate":"14/12/2025 11:17 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_24482909074719094.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34614%2Fattachments%2F27915%2Fdownload&contentType=image%2Fjpeg&fileName=medi [2025-12-29 07:36:47] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-29 07:36:47] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-29 07:36:47] Generated signature: 0aaf21d9b1400cef64e9964c3d655eca19bbf3c6bf104251e3324d8dce5d19de [2025-12-29 07:37:06] API Response (HTTP 200): {"data":[{"ticketId":"34614","subject":"مشكلة في الطابعة","description":"المشكلة الحادية عشرة","status":"مكتمل / Completed","createdDate":"14/12/2025 11:17 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_24482909074719094.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34614%2Fattachments%2F27915%2Fdownload&contentType=image%2Fjpeg&fileName=medi [2025-12-30 05:58:14] Received request webengage: { "MobileNumber": "0533344468"} [2025-12-30 05:58:14] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-30 05:58:14] Generated signature: 740528c55cf4c006f69264c5ba0ad6c443d2916f321fa10dc4d934c2e39a3701 [2025-12-30 05:58:34] API Response (HTTP 200): {"data":[{"ticketId":"34614","subject":"مشكلة في الطابعة","description":"المشكلة الحادية عشرة","status":"مكتمل / Completed","createdDate":"14/12/2025 11:17 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_24482909074719094.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F34614%2Fattachments%2F27915%2Fdownload&contentType=image%2Fjpeg&fileName=medi [2025-12-31 06:31:27] Received request webengage: [2025-12-31 06:31:28] Received request header webengage: [2025-12-31 06:31:28] Token decode failed [2025-12-31 06:31:28] Received request webengage: [2025-12-31 06:31:28] Received request header webengage: [2025-12-31 06:31:28] Token decode failed [2025-12-31 06:32:02] Received request webengage: { "MobileNumber": "0500353162" } [2025-12-31 06:32:02] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 06:32:02] Generated signature: 05e052686946909a924b0dda2e94b481de1c0fdfa5deb46418dcaf89bd60d16d [2025-12-31 06:32:21] API Response (HTTP 200): {"data":[{"ticketId":"35218","subject":"عطل في الطابعة","description":"هناك عطـل في جهاز الكمبيوتر","status":"مفتوح / Open","createdDate":"30/12/2025 11:29 AM","conversations":[],"resolution":null,"attachments":[{"name":"w1.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35218%2Fattachments%2F28183%2Fdownload&contentType=image%2Fjpeg&fileName=w1.jpg","content_type" [2025-12-31 06:34:52] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 06:34:52] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 06:34:52] Generated signature: 1cf269cf2e69254f2b56f0ca3f91281a44058be56609d54c95dd402dbb4be934 [2025-12-31 06:35:09] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"معلق / Onhold","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":null,"attachments":[{"name":"media_876223888106696.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876 [2025-12-31 08:43:50] Received request webengage: { "MobileNumber": getMobile } [2025-12-31 08:43:50] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 08:43:50] Generated signature: 4feb717d1d9fd2aa282e16dd42bb0e74318e8efd7b4a63b47a2292dee7054abb [2025-12-31 08:43:51] API Response (HTTP 400): {"data":null,"success":false,"errors":["Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.","Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."],"innerError":null,"errorString":"Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.,Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."} [2025-12-31 10:32:19] Received request webengage: { "MobileNumber": getMobile } [2025-12-31 10:32:19] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 10:32:19] Generated signature: 5c3f499e0e033b51f0dda6181e2ea0e250ba40cdbdc0068e8bc1cd754b38439d [2025-12-31 10:32:19] API Response (HTTP 400): {"data":null,"success":false,"errors":["Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.","Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."],"innerError":null,"errorString":"Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.,Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."} [2025-12-31 10:54:48] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 10:54:48] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 10:54:48] Generated signature: 8a237c0317f677a9b06daf2f46c11a106dd4df173a07f1e2ef770ab78ed3d312 [2025-12-31 10:55:05] API Response (HTTP 200): {"data":[{"ticketId":"35349","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"مفتوح / Open","createdDate":"31/12/2025 01:54 PM","conversations":[],"resolution":null,"attachments":[{"name":"w1.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35349%2Fattachments%2F28573%2Fdownload&contentType=image%2Fjpeg&fileName=w1.jpg","content_type":"im [2025-12-31 11:53:00] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 11:53:00] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 11:53:00] Generated signature: 2b91575309054f205abf80714c9b535b97e761a595dd8ec168d4d577a9f77161 [2025-12-31 11:53:17] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 11:55:58] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 11:55:58] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 11:55:58] Generated signature: 228beff074626c30bc97b1c0ac6f891cb27d0291e7e11e1580131817cb7304b2 [2025-12-31 11:56:15] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:01:34] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:01:34] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:01:34] Generated signature: 38f098f758b36a2d4176b3037efcecfec9053882664d59f6a2d85e98d9abd86d [2025-12-31 12:01:51] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:01:51] cURL Error: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:02:26] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:02:26] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:02:26] Generated signature: 26619a94b48f010de3ee4901db935b73aeb39fa40ed65cc172912416e19aee3e [2025-12-31 12:02:43] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:02:43] cURL Error: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:07:00] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:07:00] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:07:00] Generated signature: c841bb4f3881c76a08aaae7b8dcb463e20f37caff2f6f9a4887557c045da258a [2025-12-31 12:07:17] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:07:17] taqnyat return: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:09:35] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:09:35] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:09:35] Generated signature: ccd1ff9d65b4b60cd0c9f89099fc9ab5e6da5f36fb5a6fe3ac93d6f5f4240ac4 [2025-12-31 12:09:52] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:09:52] taqnyat return: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:17:21] Received request webengage: { "MobileNumber": "0500353162" } [2025-12-31 12:17:21] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:17:21] Generated signature: ecc5cb894129e6b5ff011c2dbe94e5236a6d37adbdf52074986541c8d19112a6 [2025-12-31 12:19:19] Received request webengage: { "MobileNumber": "0500353162" } [2025-12-31 12:19:20] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:19:20] Generated signature: 164c3ac2eceeffc41c7090d3db4d26fbb1f8aca7e76fd729c8f69912d5bbae93 [2025-12-31 12:19:49] Received request webengage: { "MobileNumber": "0500353162" } [2025-12-31 12:19:49] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:19:49] Generated signature: aacca5304a8279a73ae2a63f0c2360e8c0c65ddc669b4ea3e12a160c1886d918 [2025-12-31 12:20:36] Received request webengage: { "MobileNumber": "0500353162" } [2025-12-31 12:20:36] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:20:36] Generated signature: 9547e93e379d8c5a6283cbf7d01bb6f3e3c55514d0a71a836e673ff6bbad4bee [2025-12-31 12:20:53] API Response (HTTP 200): {"data":[{"ticketId":"35218","subject":"عطل في الطابعة","description":"هناك عطـل في جهاز الكمبيوتر","status":"مفتوح / Open","createdDate":"30/12/2025 11:29 AM","conversations":[],"resolution":null,"attachments":[{"name":"w1.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35218%2Fattachments%2F28183%2Fdownload&contentType=image%2Fjpeg&fileName=w1.jpg","content_type" [2025-12-31 12:20:53] taqnyat return: {"data":[{"ticketId":"35218","subject":"\u0639\u0637\u0644 \u0641\u064a \u0627\u0644\u0637\u0627\u0628\u0639\u0629","description":"\u0647\u0646\u0627\u0643 \u0639\u0637\u0640\u0644 \u0641\u064a \u062c\u0647\u0627\u0632 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"30\/12\/2025 11:29 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35218%2Fattachments%2F28183%2Fdownload&contentType=image%2Fjpeg&fileName=w1.jpg"},{"ticketId":"35189","subject":"First . line\r\nSecond ? line\r\nThird - line","description":"First . line\nSecond ? line\nThird - line","status":"\u0645\u0644\u063a\u064a \/ Cancelled","createdDate":"30\/12\/2025 07:39 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u0631\u0641\u0642\u0627\u062a"},{"ticketId":"35188","subject":"First . line\nSecond ? line\nThird - line","description":"First . line\nSecond ? line\nThird - line","status":"\u0645\u0644\u063a\u064a \/ Cancelled","createdDate":"30\/12\/2025 07:35 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u0631\u0641\u0642\u0627\u062a"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:21:16] Received request webengage: { "MobileNumber": "0500353162" } [2025-12-31 12:21:16] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:21:16] Generated signature: 2db78d79b96314f23de72e1c173f3b6651e76701a0a596b40aefc159197f9b12 [2025-12-31 12:21:33] API Response (HTTP 200): {"data":[{"ticketId":"35218","subject":"عطل في الطابعة","description":"هناك عطـل في جهاز الكمبيوتر","status":"مفتوح / Open","createdDate":"30/12/2025 11:29 AM","conversations":[],"resolution":null,"attachments":[{"name":"w1.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35218%2Fattachments%2F28183%2Fdownload&contentType=image%2Fjpeg&fileName=w1.jpg","content_type" [2025-12-31 12:21:33] taqnyat return: {"data":[{"ticketId":"35218","subject":"\u0639\u0637\u0644 \u0641\u064a \u0627\u0644\u0637\u0627\u0628\u0639\u0629","description":"\u0647\u0646\u0627\u0643 \u0639\u0637\u0640\u0644 \u0641\u064a \u062c\u0647\u0627\u0632 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"30\/12\/2025 11:29 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35218%2Fattachments%2F28183%2Fdownload&contentType=image%2Fjpeg&fileName=w1.jpg"},{"ticketId":"35189","subject":"First . line\r\nSecond ? line\r\nThird - line","description":"First . line\nSecond ? line\nThird - line","status":"\u0645\u0644\u063a\u064a \/ Cancelled","createdDate":"30\/12\/2025 07:39 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u0631\u0641\u0642\u0627\u062a"},{"ticketId":"35188","subject":"First . line\nSecond ? line\nThird - line","description":"First . line\nSecond ? line\nThird - line","status":"\u0645\u0644\u063a\u064a \/ Cancelled","createdDate":"30\/12\/2025 07:35 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u0631\u0641\u0642\u0627\u062a"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:25:06] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:25:06] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:25:06] Generated signature: 4d1eaa5ec68cc443b488f339a34951fd4e86bed8fe6bb96353d8354c41ce7739 [2025-12-31 12:25:23] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:25:23] taqnyat return: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:28:58] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:28:58] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:28:58] Generated signature: 62281518539fb1e6631111cb0b2079e41ab3a34ac9e8970c885593aaa39705b0 [2025-12-31 12:29:16] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:29:16] taqnyat return: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:30:16] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:30:16] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:30:16] Generated signature: 2b5120317a44f738396306e288441bcef10d71b0e1d73b1cde0f66913ec4a3ed [2025-12-31 12:30:33] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:30:33] taqnyat return: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:32:00] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:32:00] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:32:00] Generated signature: b575adbd2ea99f301cbb7b25867ba9e38c2e0898693b7e452a687b8df6b6520d [2025-12-31 12:32:17] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:32:17] taqnyat return: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:33:01] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:33:01] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:33:01] Generated signature: 46caa0ffda0e1dda4b9cd33765f584b18108586e8ed917e56678a1c250503765 [2025-12-31 12:33:17] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:33:17] taqnyat return: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:34:34] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:34:34] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:34:34] Generated signature: 91d88c0dd0052d0ac6f55a6c514cb2f8a224407e066ad8a3cbf7f1e7091570da [2025-12-31 12:34:50] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:34:50] taqnyat return: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:35:09] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:35:09] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:35:09] Generated signature: d01642502ed14e24227fdb77391f27b49be1f4da22ab7eeca812820abe48d11b [2025-12-31 12:35:26] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:35:26] taqnyat return: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:36:36] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:36:36] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:36:36] Generated signature: d53058307b1a4e25425b2eec3ca907ec197aa37455152383eeeb1f0c6a4e9f0e [2025-12-31 12:36:53] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:36:53] taqnyat return: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:37:27] Received request webengage: [2025-12-31 12:37:27] Received request header webengage: [2025-12-31 12:37:27] Token decode failed [2025-12-31 12:38:13] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:38:13] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:38:13] Generated signature: deb5777015b5748c3a8ed77bc70109aa05196d10981ae4562bd1b9b6522d6aba [2025-12-31 12:38:30] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:38:30] taqnyat return: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2025-12-31 12:39:54] Received request webengage: { "MobileNumber": "0504156751" } [2025-12-31 12:39:54] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2025-12-31 12:39:54] Generated signature: 599d0fd8e4203a313a63a8c1cdc1859d6a82c8657d59ff01eaeb7a7530e5c643 [2025-12-31 12:40:11] API Response (HTTP 200): {"data":[{"ticketId":"35194","subject":"شاشة كبيره","description":"أحتاج إلى شاشة ذات مقاس كبير","status":"مكتمل / Completed","createdDate":"30/12/2025 08:56 AM","conversations":[],"resolution":{"from":"Ali A. Alajlan","message":"حسب المفاهمه الشفهيه معكم انه لطلب شاشة اخرى يلزم توجيه بذلك","sentDate":"31/12/2025 09:45 AM","attachments":[]},"attachments":[{"name":"media_876223888106696.jpg","content_url":"http [2025-12-31 12:40:11] taqnyat return: {"data":[{"ticketId":"35194","subject":"\u0634\u0627\u0634\u0629 \u0643\u0628\u064a\u0631\u0647","description":"\u0623\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0627\u0634\u0629 \u0630\u0627\u062a \u0645\u0642\u0627\u0633 \u0643\u0628\u064a\u0631","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 08:56 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Ali A. Alajlan\n\u062d\u0633\u0628 \u0627\u0644\u0645\u0641\u0627\u0647\u0645\u0647 \u0627\u0644\u0634\u0641\u0647\u064a\u0647 \u0645\u0639\u0643\u0645 \u0627\u0646\u0647 \u0644\u0637\u0644\u0628 \u0634\u0627\u0634\u0629 \u0627\u062e\u0631\u0649 \u064a\u0644\u0632\u0645 \u062a\u0648\u062c\u064a\u0647 \u0628\u0630\u0644\u0643\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35194%2Fattachments%2F28179%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35163","subject":"\u0641\u062d\u0635 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631","description":"\u0623\u0648\u062f \u0641\u062d\u0635 \u062c\u0647\u0627\u0632\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062e\u0644\u0648\u0647 \u0645\u0646 \u0627\u0644\u0641\u064a\u0631\u0648\u0633\u0627\u062a.","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"29\/12\/2025 11:14 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35163%2Fattachments%2F28163%2Fdownload&contentType=image%2Fjpeg&fileName=media_876223888106696.jpg"},{"ticketId":"35134","subject":"\u0627\u0644\u0628\u0631\u064a\u062f \u0645\u0644\u064a\u0627\u0646","description":"\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0645\u062a\u0644\u0626.","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"29\/12\/2025 09:08 AM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Sattam bin obaid\n\u0639\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 2.44 GB \u0645\u0646 5 GB \u060c\u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u063a\u064a\u0631 \u0645\u0645\u062a\u0644\u0626\n","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35134%2Fattachments%2F28159%2Fdownload&contentType=image%2Fjpeg&fileName=media_1176592404653894.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2026-01-01 08:49:31] Received request webengage: { "MobileNumber": getMobile } [2026-01-01 08:49:31] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2026-01-01 08:49:31] Generated signature: 9a1620bc674f5a136e6268d8e1d70c53a9238006fcf391bb59294320f54113ee [2026-01-01 08:49:31] API Response (HTTP 400): {"data":null,"success":false,"errors":["Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.","Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."],"innerError":null,"errorString":"Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.,Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."} [2026-01-01 08:49:31] taqnyat return: [2026-01-01 08:53:42] Received request webengage: { "MobileNumber": getMobile } [2026-01-01 08:53:42] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2026-01-01 08:53:42] Generated signature: 647dceba4b755f55e748b66c2b7d2cc0df42cd666c2277965f96072a87d3eed2 [2026-01-01 08:53:43] API Response (HTTP 400): {"data":null,"success":false,"errors":["Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.","Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."],"innerError":null,"errorString":"Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.,Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."} [2026-01-01 08:53:43] taqnyat return: [2026-01-04 06:37:58] Received request webengage: { "MobileNumber": getMobile } [2026-01-04 06:37:58] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2026-01-04 06:37:58] Generated signature: 0cfcfe2706d59bacdb2da81da24c1af1b8206ed66a038f467073f2b9b8a638ec [2026-01-04 06:37:59] API Response (HTTP 400): {"data":null,"success":false,"errors":["Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.","Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."],"innerError":null,"errorString":"Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.,Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."} [2026-01-04 06:37:59] taqnyat return: [2026-01-07 10:09:53] Received request webengage: { "MobileNumber": getMobile } [2026-01-07 10:09:53] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2026-01-07 10:09:53] Generated signature: 479a16603fed853918f757e312e504019a699d0e09fafef945de98e77d04c1e3 [2026-01-07 10:09:54] API Response (HTTP 400): {"data":null,"success":false,"errors":["Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.","Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."],"innerError":null,"errorString":"Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.,Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."} [2026-01-07 10:09:54] taqnyat return: [2026-01-07 10:19:06] Received request webengage: { "MobileNumber": getMobile } [2026-01-07 10:19:06] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2026-01-07 10:19:06] Generated signature: e3366977a09523091397b38569edaf78f5df364932be101a8d56106a1496b824 [2026-01-07 10:19:07] API Response (HTTP 400): {"data":null,"success":false,"errors":["Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.","Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."],"innerError":null,"errorString":"Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.,Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."} [2026-01-07 10:19:07] taqnyat return: [2026-01-07 10:22:31] Received request webengage: { "MobileNumber": "0505174888" } [2026-01-07 10:22:31] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2026-01-07 10:22:31] Generated signature: 8b0586f47561ed9449f25f0b02b71db8fb3547ad683816bac95d8e253ba49e6c [2026-01-07 10:22:59] API Response (HTTP 200): {"data":[{"ticketId":"35839","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"مفتوح / Open","createdDate":"07/01/2026 01:21 PM","conversations":[],"resolution":null,"attachments":[{"name":"w1.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35839%2Fattachments%2F28771%2Fdownload&contentType=image%2Fjpeg&fileName=w1.jpg","content_type":"im [2026-01-07 10:22:59] taqnyat return: {"data":[{"ticketId":"35839","subject":"\u0639\u0637\u0644 \u0641\u064a \u0627\u0644\u0637\u0627\u0628\u0639\u0629","description":"\u0627\u0644\u0637\u0627\u0628\u0639\u0629 \u0644\u0627 \u062a\u0637\u0628\u0639 \u0645\u0646 \u0627\u0644\u0634\u0628\u0643\u0629","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"07\/01\/2026 01:21 PM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35839%2Fattachments%2F28771%2Fdownload&contentType=image%2Fjpeg&fileName=w1.jpg"},{"ticketId":"35836","subject":"\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0648\u062a\u0632 \u0627\u0628","description":"desctext","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"07\/01\/2026 01:10 PM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35836%2Fattachments%2F28770%2Fdownload&contentType=image%2Fjpeg&fileName=media_1872344253671765.jpg"},{"ticketId":"35255","subject":"Need to create 4 users for CSP pen test","description":"Dear Sys team,We need to create 4 users in AD with the following requirment 1- No need for internet access2- No mail inbox required3- Active only for 3 weeks The owner of these users is Saleh Hamad Almohaimeed (CSD deparment ) 0565995777shalmohaimeed@kacst.gov.saThis will be used by CSD to do the pen test for https:\/\/csp.kacst.gov.sa  Thanks,KHaled","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 01:23 PM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Mohammed Ashfaq Ahmed\nDone, details shared in email.Best Regards,\n","attachments":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u0631\u0641\u0642\u0627\u062a"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2026-01-07 10:23:30] Received request webengage: { "MobileNumber": "0505174888" } [2026-01-07 10:23:30] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2026-01-07 10:23:30] Generated signature: 6eaefa2b69d165a0e8210bdce209564ee0c0a390b4c186bb93b03cd88613bca4 [2026-01-07 10:23:57] API Response (HTTP 200): {"data":[{"ticketId":"35839","subject":"عطل في الطابعة","description":"الطابعة لا تطبع من الشبكة","status":"ملغي / Cancelled","createdDate":"07/01/2026 01:21 PM","conversations":[],"resolution":null,"attachments":[{"name":"w1.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35839%2Fattachments%2F28771%2Fdownload&contentType=image%2Fjpeg&fileName=w1.jpg","content_type": [2026-01-07 10:23:57] taqnyat return: {"data":[{"ticketId":"35839","subject":"\u0639\u0637\u0644 \u0641\u064a \u0627\u0644\u0637\u0627\u0628\u0639\u0629","description":"\u0627\u0644\u0637\u0627\u0628\u0639\u0629 \u0644\u0627 \u062a\u0637\u0628\u0639 \u0645\u0646 \u0627\u0644\u0634\u0628\u0643\u0629","status":"\u0645\u0644\u063a\u064a \/ Cancelled","createdDate":"07\/01\/2026 01:21 PM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35839%2Fattachments%2F28771%2Fdownload&contentType=image%2Fjpeg&fileName=w1.jpg"},{"ticketId":"35836","subject":"\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0648\u062a\u0632 \u0627\u0628","description":"desctext","status":"\u0645\u0641\u062a\u0648\u062d \/ Open","createdDate":"07\/01\/2026 01:10 PM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35836%2Fattachments%2F28770%2Fdownload&contentType=image%2Fjpeg&fileName=media_1872344253671765.jpg"},{"ticketId":"35255","subject":"Need to create 4 users for CSP pen test","description":"Dear Sys team,We need to create 4 users in AD with the following requirment 1- No need for internet access2- No mail inbox required3- Active only for 3 weeks The owner of these users is Saleh Hamad Almohaimeed (CSD deparment ) 0565995777shalmohaimeed@kacst.gov.saThis will be used by CSD to do the pen test for https:\/\/csp.kacst.gov.sa  Thanks,KHaled","status":"\u0645\u0643\u062a\u0645\u0644 \/ Completed","createdDate":"30\/12\/2025 01:23 PM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"from: Mohammed Ashfaq Ahmed\nDone, details shared in email.Best Regards,\n","attachments":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u0631\u0641\u0642\u0627\u062a"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2026-01-07 10:31:23] Received request webengage: { "MobileNumber": getMobile } [2026-01-07 10:31:23] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2026-01-07 10:31:23] Generated signature: 14b72b34807e06ac92f226af2abc8c1d6828c57fa201788fa2ca5082155dd4ec [2026-01-07 10:31:24] API Response (HTTP 400): {"data":null,"success":false,"errors":["Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.","Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."],"innerError":null,"errorString":"Unexpected character encountered while parsing value: g. Path 'MobileNumber', line 1, position 19.,Unexpected character encountered while parsing value: e. Path 'MobileNumber', line 1, position 19."} [2026-01-07 10:31:24] taqnyat return: [2026-01-07 10:32:26] Received request webengage: [2026-01-07 10:32:26] Received request header webengage: [2026-01-07 10:32:26] Token decode failed [2026-01-07 10:36:35] Received request webengage: [2026-01-07 10:36:35] Received request header webengage: [2026-01-07 10:36:35] Token decode failed [2026-01-07 10:37:06] Received request webengage: [2026-01-07 10:37:06] Received request header webengage: [2026-01-07 10:37:06] Token decode failed [2026-01-07 10:53:53] Received request webengage: { "MobileNumber": "0505174888" } [2026-01-07 10:53:53] Received request header webengage: Bearer T4A05p+kzOhGpf9ujZi4jevUoonGsMMD1uZYSO7PZR0= [2026-01-07 10:53:53] Generated signature: 99f4ee40b65fcfa10a8fba02244065888bcfa5db2111da1d4e654eb362092b18 [2026-01-07 10:54:20] API Response (HTTP 200): {"data":[{"ticketId":"35842","subject":"مشكلة في الجهاز بطئ","description":"desctext","status":"ملغي / Cancelled","createdDate":"07/01/2026 01:31 PM","conversations":[],"resolution":null,"attachments":[{"name":"media_893247763227281.jpg","content_url":"https://empappsapi.kacst.gov.sa/api/ticket/attachment/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35842%2Fattachments%2F28773%2Fdownload&contentType=image%2Fjpeg&fileName=media_893247763227281.jpg","conte [2026-01-07 10:54:20] taqnyat return: {"data":[{"ticketId":"35842","subject":"\u0645\u0634\u0643\u0644\u0629 \u0641\u064a \u0627\u0644\u062c\u0647\u0627\u0632 \u0628\u0637\u0626","description":"desctext","status":"\u0645\u0644\u063a\u064a \/ Cancelled","createdDate":"07\/01\/2026 01:31 PM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35842%2Fattachments%2F28773%2Fdownload&contentType=image%2Fjpeg&fileName=media_893247763227281.jpg"},{"ticketId":"35839","subject":"\u0639\u0637\u0644 \u0641\u064a \u0627\u0644\u0637\u0627\u0628\u0639\u0629","description":"\u0627\u0644\u0637\u0627\u0628\u0639\u0629 \u0644\u0627 \u062a\u0637\u0628\u0639 \u0645\u0646 \u0627\u0644\u0634\u0628\u0643\u0629","status":"\u0645\u0644\u063a\u064a \/ Cancelled","createdDate":"07\/01\/2026 01:21 PM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35839%2Fattachments%2F28771%2Fdownload&contentType=image%2Fjpeg&fileName=w1.jpg"},{"ticketId":"35836","subject":"\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0648\u062a\u0632 \u0627\u0628","description":"desctext","status":"\u0645\u0644\u063a\u064a \/ Cancelled","createdDate":"07\/01\/2026 01:10 PM","conversations":"\u0644\u0627 \u064a\u0648\u062c\u062f \u0645\u062d\u0627\u062f\u062b\u0627\u062a","resolution":"\u0644\u0627 \u064a\u0648\u062c\u062f \u062d\u0644","attachments":"https:\/\/empappsapi.kacst.gov.sa\/api\/ticket\/attachment\/download?url=https%3A%2F%2Fsd.kacst.gov.sa%2Fapi%2Fv3%2Frequests%2F35836%2Fattachments%2F28770%2Fdownload&contentType=image%2Fjpeg&fileName=media_1872344253671765.jpg"}],"success":true,"errors":[],"innerError":null,"errorString":"","count":3} [2026-01-08 06:38:12] Received request webengage: [2026-01-08 06:38:12] Received request header webengage: [2026-01-08 06:38:12] Token decode failed [2026-01-08 06:47:00] Received request webengage: [2026-01-08 06:47:00] Received request header webengage: [2026-01-08 06:47:00] Token decode failed