How do I add a new channel?

To add a new channel, log in to your account, click on "Channels", and follow these steps:

  • Click "New channel" at the top of the page.
  • A pop-up screen will appear with the available channels.
  • Choose the channel that meets your needs.
  • Fill in the required information. The information varies depending on the channel. Here are the steps for each:

SMS with Taqnyat :

...
  • Enter the channel name
  • Enter the token provided by the Taqnyat team.
  • Verify the token by clicking "Check token". If correct, the "Save" button will be enabled.
  • Click "Save".

WhatsApp with Meta:

...
  • Enter the channel name and click "Save".
  • A pop-up screen with a QR code will appear.
  • ...
  • Scan the QR code using the WhatsApp application on your phone by going to Settings < Link Device.
  • After linking, a pop-up screen will appear to import contacts from your phone. Click "Yes" if you wish to do so.

WhatsApp Business with Taqnyat:

...
  • Enter the channel name
  • Enter the token provided by the Taqnyat team.
  • Click "Save".

Email with Zoho:


  • Enter the channel name
  • Click " Account Authentication ".
  • You will be redirected to the Zoho login page.
  • Log in to your Zoho account
  • agree to the permissions needed by Canary.
...