WhatsApp Business API – eCommerce

Empower Your Store with WhatsApp API

With WhatsApp Business API from Taqnyat, recover abandoned carts, confirm orders, send shipping notifications, and deliver faster customer support to increase sales and enhance the shopping experience.

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Taqnyat WhatsApp Business API for eCommerce

Trusted by 20,000+ Organizations
Across Saudi Arabia

eCommerce Challenges

Problems That Cost Millions Every Year

Every missed customer interaction can become lost revenue, a weaker shopping experience, and higher operating costs.

Abandoned Carts

70% of shoppers leave products in their carts before completing the purchase, turning potential revenue into lost sales.

Abandoned carts can account for up to 70% of lost revenue.

Shipping-Related Inquiries

Your support team spends a significant amount of time answering shipping status questions that could be handled automatically through WhatsApp.

Up to 40% of support tickets are shipping-related.

Low Customer Retention

Customers who purchase only once are less likely to return, making it harder to drive sustainable growth.

Acquiring a new customer can cost up to 5× more than retaining an existing one.

How Taqnyat's WhatsApp Business API Solves Your eCommerce Challenges

Automate customer communication, improve support, and turn more conversations into completed orders.

Recover Abandoned Carts

45%Abandoned Cart Recovery Rate

Automatically remind customers who leave without completing their purchase with personalized WhatsApp messages.

Send the first reminder within 30 minutes.
Follow up after 24 hours with a special offer.
Personalize messages based on abandoned products.
Track recovery performance with detailed analytics.

Automated Order Updates

60%Reduction in Order Status Inquiries

Keep customers informed with real-time notifications for every stage of their order.

Confirm orders instantly after purchase.
Send shipping and delivery updates automatically.
Notify customers of any delays.
Request customer feedback after delivery.

Personalized Marketing Campaigns

3×Higher Conversion Rate Than Email

Send targeted promotions based on customer interests, purchase history, and behavior.

Segment customers based on purchase behavior.
Send personalized offers at the right time.
Increase repeat purchases with tailored campaigns.
Measure campaign performance and ROI.

WhatsApp AI Chatbot Support

70%Reduction in Customer Support Costs

Provide instant 24/7 support by automatically answering common customer questions.

AI-powered responses available 24/7.
Answer frequently asked questions automatically.
Escalate complex inquiries to live agents.
Deliver a consistent customer experience.

Collect Reviews & Ratings

40%Review Request Response Rate

Automatically request customer reviews after delivery to build trust and improve your store's reputation.

Send review requests a few days after delivery.
Reward customers with exclusive offers.
Showcase positive reviews to build credibility.
Analyze feedback for continuous improvement.

OTP Verification

99.9%OTP Delivery Rate

Send one-time passwords securely through WhatsApp for login, registration, or payment verification.

Secure verification for login and registration.
Instant code delivery.
End-to-end encrypted messages.
Faster and more reliable authentication.

Everything You Need to Grow Your eCommerce Store with Taqnyat

A powerful WhatsApp Business API platform built specifically for the needs of eCommerce businesses.

99.9% Delivery Rate

Ensure your messages are delivered quickly and reliably.

Rich Media Messages

Share product images, videos, catalogs, and PDF files directly within WhatsApp conversations.

Interactive Action Buttons

Add buttons such as “Track Order,” “Shop Now,” and “Contact Support” for a seamless experience.

eCommerce Platform Integrations

Connect directly with leading eCommerce platforms and CRM systems for automated workflows.

Advanced Analytics & Reporting

Track campaign performance, conversion rates, and ROI with detailed insights.

Smart Campaign Scheduling

Schedule messages to reach customers at the optimal time for higher engagement and conversions.

Taqnyat Helps eCommerce Businesses Grow Revenue

Join eCommerce brands that achieve measurable results within the first 30 days.

45%Increase in Abandoned Cart Recovery

3×Higher Return on Investment (ROI)

70%Reduction in Customer Support Costs

+40%Improvement in Customer Retention Rate

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Showcase Your Entire Store Inside WhatsApp, No External Links Required

With Taqnyat's WhatsApp Business API Catalog, customers can browse your products, view details, and complete purchases directly within WhatsApp for a seamless shopping experience that boosts conversions.